Refund policy
RETURN POLICY
How to Request a Return
We've made returning items simple and hassle-free. You can now request a return directly through your customer account — no need to email us first.
To start a return:
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Log in to your account at https://account.steelmillandco.com/ using the email address associated with your order.
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Select the order you'd like to return.
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Choose the item(s) you want to return and submit your request.
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We'll review your request and you'll receive a confirmation with next steps, including your return shipping label if applicable.
A few things to keep in mind:
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You have 30 days from when your order is delivered to request a return.
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A $5.95 fee will be deducted from your refund.
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Once your return is approved, follow the instructions provided to ship your item(s) back to us.
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Refunds will be processed after we receive and inspect the returned item(s). If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and issues:
Please inspect your order upon reception. If the item is defective, damaged or if you receive the wrong item, please contact us at cs@steelmillandco.com so that we can evaluate the issue and make it right.
Questions? If you run into any issues with your return request, reach out to us at cs@steelmillandco.com.