Shipping & Returns

SHIPPING METHODS AND TRANSIT TIMES

Free/Standard Shipping / 7-10 business days

UPS Ground* / 4-7 business days

UPS Second Day Air / 2 business days

UPS Next Day Air / 1 business day

International / options will vary-find out at checkout

*Please note that this isn’t an expedited shipping method.

 

Rates
  • Free standard shipping in the contiguous USA on orders $50+
  • $6.95 standard shipping in the contiguous USA on orders under $50
  • International rates vary—find out at checkout

 

Order Information
  • For orders placed while signed in to your account, sign in and visit your Order History to get tracking. 
  • We’re unable to change or cancel an order once it’s placed. We are not responsible for incorrect addresses entered at checkout. Please contact us at cs@steelmillandco.com for any additional information.
  • Orders placed after 7 am CST on Friday will process the following Monday.
  • The pickup day does not count as a day in transit-expedited shipments may take one additional business day.
  • We're not responsible for UPS or USPS shipping delays.
  • Customs fees and duties are the customer's responsibility.
  • UPS does not ship on weekends.
  • UPS cannot deliver to PO boxes-a valid street address is required.

 

Returns

How to Request a Return:

We've made returning items simple and hassle-free. You can now request a return directly through your customer account — no need to email us first.

To start a return:

  1. Log in to your account at https://account.steelmillandco.com/ using the email address associated with your order.

  2. Select the order you'd like to return.

  3. Choose the item(s) you want to return and submit your request.

  4. We'll review your request and you'll receive a confirmation with next steps, including your return shipping label if applicable.

A few things to keep in mind:

  • You have 30 days from when your order is delivered to request a return.

  • A $5.95 fee will be deducted from your refund.

  • Once your return is approved, follow the instructions provided to ship your item(s) back to us.

  • Refunds will be processed after we receive and inspect the returned item(s). If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

  • Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues: 
Please inspect your order upon reception. If the item is defective, damaged or if you receive the wrong item, please contact us at cs@steelmillandco.com so that we can evaluate the issue and make it right.

Questions? If you run into any issues with your return request, reach out to us at cs@steelmillandco.com.